F.A.Q
Product Information
- Where can I find the giftbox?
- Do you have a book for engagements, weddings or anniversaries?
- Can I add more pages to the book?
- How do I know if my book is the UK, US or Australian version?
- Do you print at the weekends?
- Where are your books made and sent from?
How to make your book
- Can I delete a page from my book?
- How and where can I upload photos?
- Can I change or swap a page?
- How can I add an extra page?
- The photos I have uploaded do not appear on the preview, why?
- How do I preview my book?
My Order
- How do I upload videos to the Giftbox?
- I've seen an error after approving my book!
- I've received my book but I made a typo, what can I do?
- The date of birth in my book is wrong, what can I do?
- The printing process hasn't started and I've seen a typo, help!
- I've placed an order but need to edit, how can I?
Delivery Information
- Where do you deliver to?
- What are your delivery estimates and shipping costs?
- Can I schedule delivery for my book?
- How can I contact you?
- How can I track my order?
- Do you deliver to New Zealand?
Your Account and Payments
- I'm trying to pay and I'm seeing 'Do Not Honour,' help!
- How do I unsubscribe from your mailing list?
- What is the TBOE referral scheme?
- What is the price of the book in my countries' currency?
- What's the format for my password?
- How can I contact you on live chat?