F.A.Q

Product Information

• Can I add more pages to the book?
• How do I know if my book is the UK or US version?
• Do you do an anniversary or wedding book?
• Where can I find the giftbox?
• Do you print at the weekends?
• Where are your books made and sent from?
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How to make your book

• The photos I have uploaded do not appear on the preview, why?
• How and where can I upload photos?
• How do I preview my book?
• What web browser should I be using?
• Can I save my book and finish editing it at a later date?
• How do I upload images or photos to the editable pages?
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My Order

• How do I download my digital PDF book?
• How can I cancel my order?
• The date of birth in my book is incorrect, why?
• Why is the age in the book showing their age today and not next birthday?
• How do I know if my order has been successful?
• I made a mistake in the book. How do I rectify this?
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Delivery Information

• Can I schedule delivery for my book?
• Where do you deliver to?
• How can I contact you?
• How can I track my order?
• Do you deliver to New Zealand?
• Why won't it let me go past the shipping details page?
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Your Account and Payments

• What is the price of the book in my countries' currency?
• What's the format for my password?
• How can I contact you on live chat?
• Why isn't the next button working on 'Your Details'?
• Will there be a receipt or invoice in the parcel?
• How can I use my Student Discount?
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